LINKS – Know Your Rights –


The Australian Competition and Consumer Commission (ACCC) is an independent Commonwealth statutory authority whose role is to enforce the Competition and Consumer Act 2010 and a range of additional legislation, promoting competition, fair trading and regulating national infrastructure for the benefit of all Australians.
The ACCC also regulates and monitors industries where there is a limited competition to protect and strengthen market processes. Working with all stakeholders, they strive to ensure compliance, transparency and fair outcomes.

The ACCC also helps consumers to understand their consumer rights when buying goods or services including what to do if you are not happy.

You can go to the ACCC website to learn more or for information specifically on Retirement Homes please see the following:

Retirement homes, types, costs and pre-contract advice – ‘click here’


COTA Queensland is all about “Advancing the rights, needs and interests of people as they age”. You will find a wealth of information on their website and here are some that may be of interest to you:

Public transport assistance in SEQ – ‘click here’

Peer education program – ‘click here’

Listen to Dr Alexander Kalache talk about age friendly cities – ‘click here’


The Office of the Public Guardian (OPG) is all about protecting the rights of vulnerable Queenslanders. This includes children and adults. You can go to their website and read up on information for guardians, health care decisions, publications and lots more.

For Protecting the rights of vulnerable adults – ‘click here’

For Reporting abuse – ‘click here’


Unfortunately elder abuse is still occurring. With more awareness and support this can be reduced. For information on elder abuse, what the signs are of someone who may be experiencing it and for additional helpful resources … – ‘click here’


Sometimes in life, an adult needs assistance with managing their financial affairs. This may be due to an intellectual disability, psychiatric illness, acquired brain injury of an age related illness. Without support, the adult’s needs may not be met or they may be vulnerable to exploitation.

The Public Trustee can provide economical and accessible investment, legal and associated services and act as an independent and impartial Administrator, attorney and trustee for the people of Queensland.

Whatever a person’s disability, The Public Trustee can help. The Public Trustee’s friendly and experienced staff, take into consideration the unique circumstances of each client and tailors service to meet their individual needs.

To find out more about the Public Trustee’s role in:

Disability and Aged Support – ‘click here’

Enduring power of attorney – ‘click here’

Wills – ‘click here’


Whistleblowers Australia Inc. is an association for those who have exposed corruption or any form of malpractice, especially if they were then hindered or abused, and for those who are thinking of exposing or who wish to support those who are doing so.

Many residents will find if they are involved in a dispute that they may be treated as a Whistleblower. If you are concerned this may be you then read the articles in “The Whistle” newsletters to understand what pressures Whistle-blowers may have to face and how they cope as individuals. – ‘click here’ 

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